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System status and updates

End of event

2019-11-06 | 12:30 AM

Back to normal for receiving SMS reminders for customers doing business with Telus.

2019-11-05 | 9:00 AM

All Telus clients do not receive SMS reminders at this time.

Note that all reminders are generated and transmitted properly from Medexa, so as soon as the cellular provider resolves the issue, your patients will receive their reminders as usual.

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2019-10-02 | 8:30 AM

All systems and services are now operationnal and fully accessible.

2019-10-02 | 8:00 AM

Difficulties are currently encountered by our host who cause inaccessibility of the platform. Our developper are currently working on resolving this issue. ETA 8:45 AM

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2019-09-16 | 10:15 AM

Problem fixed and deployed. You may need to disconnect and close Medexa completely to see the changes.

2019-09-16 | 8:00 AM

The left menu holding the opened patients records is broken. Our developper are currently working on resolving this issue. ETA 10:30 AM

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2019-09-05 | 10:50 AM

All systems and services are now operationnal and fully accessible.

2019-09-05 | 9:34 AM

The incident is still ongoing. We are actively working with our host to restore access to the platform. All updates will be indicated out this page.

2019-09-05 | 8:40 AM

Difficulties are currently encountered by our host who cause inaccessibility of the platform.

2019-09-05 | 7:40 AM

Maintenance operations are currently carried out by our host that can slowdown the platform.

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2019-08-28 | 2:35 PM

SMS reminders are now received by Telus and Koodo clients.

2019-08-27 | 9:35 PM

Telus confirmed that the issue is on their end and they are currently investigating the cause.

2019-08-21 | 12:35 AM

All Telus and Koodo Mobile clients do not receive SMS reminders at this time.

Note that all reminders are generated and transmitted properly from Medexa, so as soon as the cellular provider resolves the issue, your patients will receive their reminders as usual.

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2019-06-21 | 9:44 AM

The problem comes from caching the application in the browser.

Solution : please clear your cache in order to solve the problem: procedure to clear the cache

2019-06-21 | 9:00 AM

Problem loading information into the platform after the platform update.

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2019-05-13 | 4:10 PM

All systems and services are now operationnal and fully accessible.

2019-05-13 | 3:40 PM

Clinics using the Internet provider Bell seem to have problems connecting to the platform.

2019-05-13 | 2:51 PM

Breakdowns by sector.

2019-05-13 | 2:21 PM

All services are affected by general delays.

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2019-02-03 | 9:00 AM

All systems and services are now operationnal and fully accessible. Migration to new servers is complete.

2019-02-03 | 7:55 AM

Main services are online. SMS reminders are not fully operational yet.

2019-02-02 | 9:00 PM

Migration to new servers is starting. All services and systems are now inaccessible. ETA of task: 11 hours. ETA of full access is 2019-02-03 8:00 AM

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